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Shipping & Returns

Pricing
Prices do not include shipping charges or taxes and are subject to change in line with cost of supplies.



Accepted Methods of Payment
1. Credit Card
We accept VISA, MASTER CARD, DISCOVER Payments.
2.PAYPAL Secure Internet Payments
You can use your credit card or e-check to pay through PayPal.

Custom Molds
Payments for custom productions are NOT refundable. You will be charged along the way. First for the creation of the master and them for the amount of the molds you choose to buy. Since these are YOUR design i can't refund or accept returns on these molds.



Shipping Methods
All orders are shipped via the USPS or UPS, and although your order will be extremely well packaged, we cannot be held responsible for damage in transit. Although it is rare for an order to arrive damaged, we do strongly advise that you request insurance to be added to your shipping charges. Candlemoldvault™ is not responsible for your order once it leaves our premises.

For orders outside the US: The customer is responsible for any customs and dues imposed by customs when importing our products into your country.



Delivery
We always work to ship orders as soon as possible, but as most our products are hand made from scratch, please allow us up to 1 week for your order to be created for you plus time in transit. You will receive a shipping email with tracking number as soon as your order is ready to be shipped. Shipping time is dependent upon the method of shipping you choose.

 

During times of high-order traffic (e.g. Holiday Season) we may change the production time. Updates like that are easiest found on our Facebook Page and our Blog. But we will NEVER take more than 2 weeks to ship your order.

Returns & Cancelations
Any and all returns must be authorized by a representative of Candle Mold Vault™.

New molds and supplies are able to be returned in NEW and UN-USED condition only and only  within 1 week of delivery for a full refund on the candle mold price. Shipping costs can not be refunded and we do not pay return shipping. If you used the mold you can NOT return it. 

Used molds are sold "as-is" and not refundable.
Because i produce every mold to order, if you order and select Silicone Shipping, and then cancel the order or cancel for any other reason, you will be charged a $10.00 or 10% (which ever is greater) re-stocking fee

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